Terms and Conditions

Website terms of use

This website is operated by EJR Legal Services Ltd, company number 12203476, registered in England and Wales. Our registered office is Regus Watford Croxley, Building 2, First Floor, Marlins Meadow, Watford WD18 8YA.

Information on this website

The information on this website provides a general introduction to our services. It is not advice on your individual circumstances. Immigration requirements can change, and the advice relevant to you depends on the facts of your case.

Enquiries and instructions

Sending an enquiry or a WhatsApp message does not by itself mean that EJR Legal Services Ltd has agreed to act for you. We will confirm the scope of any work, the applicable fees and the terms of engagement separately.

If you have an urgent deadline, tell us when you contact us. Do not assume that we are taking action on your behalf unless we have agreed to do so.

Consultations

The advertised online consultation is 60 minutes and costs £120 in total. No VAT is charged. Please check the appointment details and the booking terms before confirming a booking. An appointment at our Watford office must be arranged in advance.

External links

This website includes links to other services and websites. Their own terms and privacy information apply when you use them.

Contact

For questions about this website, email info@ejrlegalservices.com or call +44 20 4583 2615.

Online consultation terms

Provider: EJR Legal Services Ltd, company number 12203476, registered in England and Wales. Registered office: Regus Watford Croxley, Building 2, First Floor, Marlins Meadow, Watford WD18 8YA. Email: info@ejrlegalservices.com. Phone: +44 20 4583 2615.

The consultation

The online consultation lasts 60 minutes and the total fee is £120. No VAT is charged. It is an opportunity to discuss your immigration matter and the next steps based on the information you provide. Application preparation, continuing casework and representation are separate services unless expressly agreed. An in-person appointment must be arranged separately; these terms do not set an in-person fee.

Booking and payment

Clio Scheduler displays availability, the date, time zone and payment step. The consultation booking is confirmed when payment is completed and you receive the booking confirmation. Check that confirmation carefully and contact us if anything is wrong. A consultation booking does not appoint us to undertake further work or meet a deadline unless we separately agree to do so.

Your cancellation right

If you book as a consumer online or by phone, you can cancel without giving a reason from the time the contract is made until the end of 14 days after that day. Email, phone or send any clear statement of cancellation to the contact details above before the period ends. You may use the cancellation form below, but you do not have to.

Appointments during those 14 days

We will not start providing the consultation service during the cancellation period without your express request. We will also ask you to acknowledge that your cancellation right ends once the service has been fully performed. Choosing an appointment or paying does not, by itself, record that request and acknowledgement.
If you ask us to start early and then cancel before the service is complete, a proportionate payment for service actually provided may be due, but only where the legal conditions have been met and the required information was given. If you do not request an early start, contact us to arrange a date after the cancellation period.

Refunds and appointment changes

Where a refund is due following statutory cancellation, it will be made without undue delay and within 14 days after we are told of the cancellation, using the original payment method unless you expressly agree otherwise. No refund-processing fee will be charged. A lawful proportionate amount for service already provided may be payable as explained above.
Contact us promptly if you need to change an appointment. These terms do not introduce a separate cancellation, rescheduling or no-show charge. Your statutory rights are unaffected.

Concerns

To raise a concern, email info@ejrlegalservices.com. We acknowledge complaints within 2 days and respond within 10 working days. If more time is needed, we explain why and when a response will follow.

Optional cancellation form

To: EJR Legal Services Ltd, Regus Watford Croxley, Building 2, First Floor, Marlins Meadow, Watford WD18 8YA; info@ejrlegalservices.com
I/We give notice that I/we cancel my/our contract for the following service: ____________________
Ordered on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________
Delete whichever of I/We or my/our does not apply.

Privacy information for booking

EJR Legal Services Ltd uses the contact details, brief matter information and booking/payment status needed to arrange and provide your consultation. Clio provides the booking platform. Please keep initial information brief and read our full privacy notice for retention information and your rights.